Millennials and Modern Mobility

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Millennials are set to be the largest active adult generation in 2019, surpassing Baby Boomers, according to the U.S. Census Bureau. So, what does this mean for the hotel industry and its technology and why should we care?   Technologically Savvy Millennial hoteliers have reached the age where they are taking over hotel ownership. Parents are passing […]

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3 Ways Technology Can Improve Your Hotel’s Concierge Services

3 Ways to Improve Concierge Servcies

Hotels that are dedicated to providing great customer service devote a substantial amount of time and energy developing and cultivating their concierge services. The concierge desk provides valuable services to guests and can ensure that their stay is an overwhelmingly pleasant one, and in today’s digitally connected world, concierge desks must use hotel technology to […]

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HITEC 2018: Your Guide to the Houston Convention

SkyTouch at HITEC

If it’s summer, it must be HITEC. For those not in the know, it’s the Hospitality Industry Technology Exposition and Conference, the hotel industry’s longest running hotel technology conference. It also happens to be the largest event of its kind, and the most attended. And for good reason – it’s the premier hotel technology event […]

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3 Great Tips to Improve Your Hospitality Business This Summer

Hotel swimming pool

If you’re involved in the hospitality property management industry, you’re probably fully aware of how important it is to keep your guests as happy as possible. Even one poor experience with a single guest can ruin your hotel’s reputation and lead to major financial issues down the line for your company. You have to make […]

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Stop Human Trafficking Now!

Human Trafficking. Torn pieces of paper with the words Human Trafficking. Concept Image. Black and White. Closeup.

The human trafficking crisis has burst into the American consciousness during the last few years. What was once happening in the shadows, and behind closed doors in places such as hotels, is now getting a bright spotlight shown on this catastrophe. And its making people act. The International Labour Organization estimates there are 40.3 million victims of […]

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Harnessing Your Hotel Data to Drive Profitability

Female concierge welcoming business man at hotel lobby. Receptionist greeting guest at hotel hallway.

There’s an old Latin adage “knowledge is power.” Though the phrase itself dates to early recorded history, it’s still as relevant today as ever. It’s especially true for the modern hotel business. It’s now possible to turn what was once invisible data into actionable insights from which to make smarter, more competitive decisions. In order […]

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That Reservation Could be Costing You

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One of the biggest challenges to a hotelier’s bottom line is guest acquisition costs. It’s why we’re seeing major hotel companies such as Hilton create ad campaigns designed to encourage customers to book direct. According to Forbes.com, third-party online travel agencies (OTAs) charge up to 30% in commission fees per reservation. For a room that […]

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How The Cloud Makes Hotels More Efficient To Operate

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North American hotels are experiencing record revenue as the economy continues to grow. In January the U.S. added 200,000 jobs, according to the Bureau of Labor Statistics. In fact, the U.S. economy experienced job growth for 88 months in a row, according to a report by NPR. But there is a downside of all this […]

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