The subject of Customer Delight is often like the weather; to paraphrase Mark Twain: “Everybody talks about it, but nobody does anything about it.” At SkyTouch Technology, we’re doing something about it. We started by using an outside-in approach. Rather than looking at things solely from our point of view, we decided instead to listen […]
Housekeepers are always on the move in a hotel, and traditionally have long relied on pre-printed reports from their property management system (PMS) to help them keep track of which rooms to clean and what type of service to provide. The problem with these housekeeping reports is that they are often stale as soon as […]
Pleasing today’s tech-savvy guests with meaningful mobility is a perfect opportunity to get in front of them in real-time. Learn how this kind of engagement can provide real value to them and to your business.
Today, we use our mobile phones and tablets to do our shopping, conduct our banking, stay connected with friends, keep up with current events, listen to music, and watch our favorite TV shows. We depend on mobile devices for so much in our personal lives, it’s hard to imagine life without them. Because of this, […]
Since Apple first introduced the iPhone in 2007, the world has seen massive expansion in the use of smartphones and tablets, with an estimated four billion of these devices currently in use globally. They have become a huge part of our lives, and for many people, a sense of security, connection, and comfort. So it’s […]