The Future of Distribution Management (Part 2 of 2)

Key Problems One of the biggest challenges to a hotelier’s bottom line is guest acquisition costs. As we discussed in part 1, the dominance of third-party online travel agency (OTA) sites has reinvented how many customers choose to book rooms. Yet, many hoteliers are still seeking to wean themselves completely off these sites that in […]

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The Future of Distribution Management (Part 1 of 2)

More Efficiency It’s all about control. That is, regaining pricing power within the hospitality sector by using better, smarter, more efficient technology. For a long time, it was an exercise in futility, but these days the rise of cloud computing is making it a reality thanks to next-generation hotel software.   Problem number one: Online […]

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Integrating Hotel Technology and Improving Operations – Part 6

Guest Loyalty is Essential More than ever, creating loyalty through guest experience is essential to a hotel’s success formula. Without it, hospitality interlopers like alternative accommodation sites have potential to chip away at a property’s business mix, slowly eroding not just loyalty, but profits too.   When a hotel operations platform, interoperability, data integration and […]

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Integrating Hotel Technology and Improving Operations – Part 5

Be warned, there’s a new sheriff in town: Data integration. Without it and its like-minded cousin technology interoperability – the notion that computer systems can seamlessly connect and communicate with one another — maximizing a hotel’s profitability in the modern era is near impossible, archaic and frustrating.   Before cloud-computing became a reality, interoperability was […]

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