Deal with Whistle to provide real-time mobile messaging communication with hotel guests
PHOENIX, Ariz. — May 31, 2017 – SkyTouch Technology, a premier hotel property management system (PMS) provider has entered into an agreement with Whistle, a customer service and communication tool for hotels, in order to give hotel staff the ability to use text messaging and mobile messaging to communicate in real-time with their guests.
“We consistently try to offer new functions and features to the SkyTouch HotelOS®, adding value for our customers,” explained SkyTouch CEO, Todd Davis. “This deal will offer functionality that our customers have been asking for. We make it a point to listen to our customers and deliver on their needs.”
With Whistle, hotels using SkyTouch can message their guests in real-time via SMS & mobile message communication. This is especially practical for the majority of travelers who now carry smartphones with text and mobile messaging capabilities.
“We are thrilled to announce our deal with SkyTouch,” says Christopher Hovanessian, cofounder and CEO. “Whistle will provide a streamlined messaging experience for SkyTouch HotelOS® users, ensuring guest satisfaction and heightened customer service. Messaging is the way forward, as mobile engagement has proven to be the preferred channel of engagement for guests all around the world.”
Whistle has already helped several of its customers improve guest satisfaction scores and TripAdvisor reviews. The new feature is meant to help optimize hotel operations for any questions, requests, and arrival logistics – providing instant information for every guest.
SkyTouch and Whistle will debut the new feature on a joint webinar Wednesday, June 21 at 11am PST, with the goal of providing tips on helping hotels improve their online reviews. More information and webinar registration can be found here.
About SkyTouch Technology
Installed in over 7,000 hotels comprising more than half a million rooms, SkyTouch Technology is the provider of the most widely used cloud-based property management system, designed to help hotel companies meet their most important strategic objectives: to enhance the guest experience, advance performance, and achieve growth while evolving with changing market needs. Accessible from anywhere, the SkyTouch PMS provides visibility and control of operations through real-time, impactful business analytics that help improve hotel guest experience, operational decision-making, and financial results for today’s hotelier. SkyTouch provides an integrated approach to online hotel reservations that fits any size property – from one room to 1,000 or more.
For more information about SkyTouch Technology, visit www.skytouchtechnology.com.
Whistle® is the premier customer service and communication platform for hotels and hospitality. Whistle’s web dashboard provides hotels the ability to engage in text message and mobile message communication with guests. Whistle enhances customer service through real-time guest engagement, helping boost scores while streamlining internal communication and operations.
For more information, please visit: www.TryWhistle.com
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Joshua Molina, Marketing Communications Manager
Direct: +1 (623) 201-8148