Designed to enhance guest experience, advance performance, and achieve growth.
The SkyTouch Hotel OS® hospitality management system was built in the cloud by hotel professionals for hotel companies and is the most widely used cloud-based hotel PMS software in the hospitality technology industry. SkyTouch Technology is continually enhancing and optimizing our PMS system, adding new best-in-class interface partners, disrupting the industry and changing the face of hotel management software. We face forward and drive to the future by elevating operations while delivering compelling ROI for hotel companies worldwide.
We have implemented over 6,000 hotels onto our platform – rapidly, effectively and with ease. Our average hotel property is onboard with system-fluent staff in approximately 2 days and our reliable, 99.94% uptime, operating platform powers operations from there. We evolve with your hotel company or portfolio via our vastly scalable platform. The sky’s the limit with SkyTouch Hotel OS. Grow as you like – to 10, 100 or 1,000s of hotels. We’ll keep up.
We have implemented over 6,000 hotels onto our system — rapidly, effectively, and with ease. Our average hotel property is up and running quickly with our comprehensive training and 24/7 support. And our operating system’s reliable 99.94% uptime powers operations from there as we evolve with your hotel company or portfolio via our flexible, scalable platform. Grow as you like from 10 to 100 or 1,000+ hotels. We’ll keep up.
Sr. Director, Operations
Doug leads Business Operations for SkyTouch Technology, including management of the finance, legal, project management and marketing functions. He emphasizes cross-functional collaboration and alignment of strategy and execution in order to deliver outstanding results to our customers, with a consistent vision to improve overall performance. Doug brings more than 10 years of management and technology consulting experience to SkyTouch, during which he led performance and process improvement engagements for commercial and government customers in the hospitality, financial, defense and aerospace industries. Doug is a graduate of Hampden-Sydney College in Virginia, and received his MBA in finance and management from the Robert H. Smith School of Business at the University of Maryland. He is also a certified Project Management Professional (PMP).
"We put our customers squarely at the center of everything we do, so that we can best support their growth and need for agility."
Senior Legal Advisor
Stacey Werner Shapiro is Senior Legal Advisor for SkyTouch Technology. She is a strategic advisor and negotiator for commercial contracts and Stacey partners with internal stakeholders to implement business strategies for SkyTouch. She provides advice and counsel to various departments on negotiation strategies, internal policies and risk assessment. Stacey has over 15 years of experience representing businesses in the hospitality, market research, and media industries. She is admitted to practice in Maryland, Washington, D.C. and Virginia (including the U.S. District Courts in those jurisdictions) as well as the Supreme Court of the United States of America. Stacey received her B.A. from the Pennsylvania State University and her J.D. from Emory University.
"Innovation does not have to be cutting edge, it can be a simple change that drives results and improves the customer experience."
Director, Product Management
Charlie brings his passion for hospitality powered by technology to his role as leader of the SkyTouch Product Management and Partnership and Business Development initiatives. Charlie has deep industry experience, with over ten years serving on the functional design team at Hilton Hotels Worldwide and expanding the international footprint of the Choice Hotels property management system. Charlie enjoys working with world-class hotel customers as they join the cloud-based revolution.
“We focus on making the complex simple, so the technology does the hard work for our customers.”
Director, Customer Services
With over 25 years in the hospitality industry, Diane leads implementation, training and support services, directing SkyTouch support professionals and ensuring successful implementation of the SkyTouch Hotel OS platform at every stage for every customer. Formerly the leader of the Property Systems Training Department at Choice Hotels, Diane has effectively led over 8,000 successful cloud system implementations in hotels worldwide. Diane studied accounting and business management at Utah State University.
“We have created a Service Culture where team members are responsible for owning every customer interaction. This, combined with our experience in the hospitality industry, allows us to effectively partner in customer success.”