Located in the small town of Newton, IL, this three-year-old hotel is the only branded hotel in town and offers ‘Big city quality’ perfect for business travelers, vacation fun, and relaxation seekers. Steve Baggett, GM of Cobblestone Hotels & Suites looked to SkyTouch Technology to help increase staff satisfaction and performance overall.
- High staff turnover
- Continuous staff training on a myriad of tasks
- Poor report pulling and time-consuming rate management
SkyTouch Hotel OS Solution
- Online and in-person training to improve employee knowledge, decreasing turnover
- Automated revenue management rules ensure the hotel is always achieving the best rate
- Cloud-based mobility and robust reporting decreases costs and increases accuracy of property financials
- Ease of use, resulting in a happy staff and less turnover
- Better reporting to allocate daily tasks and stay on top of the property's financial health
- Ability to change rates across ALL channels, improving bottom line
I like it all, everything the system offers is great and it's so easy to learn.
GM of Cobblestone Hotels &Suites, Newton, IL