8 Tried & True Best Practices In Hotel Customer Service

Eight Tried And True Best Practices In Hotel Customer Service

Customer service, especially during the busy season, is crucial to the success of any hotel.  Today there are more ways than ever to attract guests, however it is essential that hoteliers don’t lose sight of customer service best practices. We’ve compiled the following 8 proven practices that are sure to help your staff woo and […]

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Brand Boosting and Booking Using Today’s PMS Software

Hotel PMS

Deciding which hotel rooms are allocated to guests upon check-in can be a delicate and demanding juggling act. After all, the hotel’s primary job is to ensure complete satisfaction, regardless of varying guest demands and outside influences. Yet with with the right cloud-based hotel property management systems (PMS) software, hotel staff can have additional resources at […]

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4 Ways to Help Boost your Brand with Hotel PMS Guest Profiles

Hotel PMS Guest Profiles

If you’re out for the evening and run into a friend or acquaintance, you have certain expectations. You expect them to recognize you, remember your name, and interact with you based upon information they have gathered about you during previous interactions. You’d probably be disappointed or even a little offended if you had to start […]

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Get Full, Stay Full: Optimizing the OTA-Hotel Software Combo

OTA

With tablet and smartphone use exploding in the past decade, tech smart consumers are no longer the exception, but have quickly become the rule in the hospitality market. In a similar fashion, Online Travel Agencies (OTAs), once dismissed by many hoteliers as merely a necessary annoyance, have matured to become the main and often customer-preferred […]

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Touch Points, Technology, and Hotel Management Systems

Touch Points

Hoteliers already realize that competition in the hospitality industry has never been keener. So, it’s crucial for owners and managers to creatively consider how they can distinguish themselves from the crowd, while improving guest satisfaction, encouraging repeat stays, and generating a positive reputation. However, if you are still using an Excel sheet, a notebook, and a […]

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The “Win-Win” of Today’s Hotel Lost and Found Technology

Wallet on concrete in parking garage

The number of items lost by hotel guests each month and the time hotel staff spend looking for and returning them can be staggering—and expensive. According to the recent “Motel 6 Left behind Survey” conducted by Kelton Global, over 54 percent of travelers report that they have left something behind in a hotel room. The […]

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SkyTouch Partners With Intellicheck Mobilisa’s Guest ID

SkyTouch Hotel OS Integration of Intellicheck Mobilisa’s Guest ID

Hotel companies can now boost operational performance while also enhancing the guest experience through our integration of leading real-time identity authentication and validation solution Intellicheck Mobilisa’s Guest ID™ into SkyTouch Hotel OS®, the most widely used cloud-based hotel operating system. The software integration aims to reduce fraud while expediting check-in, resulting in a quicker, more […]

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Hospitality and Payments Security: Save Room for EMV

Hospitality and Payments Security Save Room for EMV with SkyTouch

There is as much fiction as fact when it comes to EMV, the much-discussed U.S. transition from magnetic stripe to chip payment cards. The most outstanding fact, undisputed amidst all the rhetoric, is that it will become reality in the U.S., perhaps as soon as the October 2015 liability-shift deadline that looms ahead. Here are […]

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“Growth Without Limits” Value Fuels SkyTouch at HITEC 2015

“Growth Without Limits” Value Fuels SkyTouch at HITEC 2015

SkyTouch Technology will be hitting Austin, Texas June 15-18 for HITEC 2015, the biggest hospitality technology show of the year, with breaking product announcements – all part of the continual innovation that powers SkyTouch customers’ ability to grow without limits – whether it’s adding one hotel or 1,000. SkyTouch Hotel OS, the most widely used […]

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Hotel Guest Profiles: Where Expectations Meet Execution

Hotel Guest Profiles - Where execution meets expectation

If you’re out for the evening and run into a friend or acquaintance, you have certain expectations. You expect them to recognize you, remember your name and interact with you based upon information they have gathered about you during previous interactions. You’d probably be disappointed, or even offended, if you had to start from scratch […]

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