Technology Ruled During HX: Hotel Experience

Remote screen for hotel room

HX 2018 If it’s November it must be New York. That’s because the largest hotel industry tradeshow and conference on the east coast took place on November 11th and 12th at the world-famous Jacob Javits Convention Center.   Here HX: Hotel Experience and its design brethren, BDNY attracted more than 7,000 lodging industry professionals all […]

Continue reading


Operating Your Hotel Anytime from Anywhere – Part 4

Women using a smartphone in the display and technology advances in stores. Take your screen to put on advertising.

Things are Changing Not only are the way hotels managed changing, but so is its workforce. These days millennials rule, and they expect the systems they utilize to match the technologies they’re familiar with.   Did you know? 35% of people working in America are millennials? They’re now the largest generation in the U.S. labor […]

Continue reading


8 Tried & True Best Practices In Hotel Customer Service

Eight Tried And True Best Practices In Hotel Customer Service

Customer service, especially during the busy season, is crucial to the success of any hotel.  Today there are more ways than ever to attract guests, however it is essential that hoteliers don’t lose sight of customer service best practices. We’ve compiled the following 8 proven practices that are sure to help your staff woo and […]

Continue reading


Brand Boosting and Booking Using Today’s PMS Software

Hotel PMS

Deciding which hotel rooms are allocated to guests upon check-in can be a delicate and demanding juggling act. After all, the hotel’s primary job is to ensure complete satisfaction, regardless of varying guest demands and outside influences. Yet with with the right cloud-based hotel property management systems (PMS) software, hotel staff can have additional resources at […]

Continue reading


4 Ways to Help Boost your Brand with Hotel PMS Guest Profiles

Hotel PMS Guest Profiles

If you’re out for the evening and run into a friend or acquaintance, you have certain expectations. You expect them to recognize you, remember your name, and interact with you based upon information they have gathered about you during previous interactions. You’d probably be disappointed or even a little offended if you had to start […]

Continue reading


Get Full, Stay Full: Optimizing the OTA-Hotel Software Combo

OTA

With tablet and smartphone use exploding in the past decade, tech smart consumers are no longer the exception, but have quickly become the rule in the hospitality market. In a similar fashion, Online Travel Agencies (OTAs), once dismissed by many hoteliers as merely a necessary annoyance, have matured to become the main and often customer-preferred […]

Continue reading


Touch Points, Technology, and Hotel Management Systems

Touch Points

Hoteliers already realize that competition in the hospitality industry has never been keener. So, it’s crucial for owners and managers to creatively consider how they can distinguish themselves from the crowd, while improving guest satisfaction, encouraging repeat stays, and generating a positive reputation. However, if you are still using an Excel sheet, a notebook, and a […]

Continue reading


The “Win-Win” of Today’s Hotel Lost and Found Technology

Wallet on concrete in parking garage

The number of items lost by hotel guests each month and the time hotel staff spend looking for and returning them can be staggering—and expensive. According to the recent “Motel 6 Left behind Survey” conducted by Kelton Global, over 54 percent of travelers report that they have left something behind in a hotel room. The […]

Continue reading