Hotel Loyalty Programs Are No Longer Just For Big Brands

Hotel Loyalty Programs Are No Longer Just For Big Brands

Guests no longer have to opt for “points” over “personality” due to growing trend of boutique hotels and independent hotels offering hotel loyalty programs. Tired of forfeiting guests to big brand loyalty programs, a growing number of independent and boutique hotels are going head-to-head with major chains by offering their own guest loyalty programs. The […]

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How Smaller Hotels Can Achieve 5-Star Guest Services

Hotel Guest Services

Boutique and independent hotel guests are a different breed of customer, typically favoring exclusivity over consistency. They seek a unique, one-of-a-kind guest service and experience over the familiarity of a chain hotel stay. The good news is that because they are unrestricted by “big brand” standards, independent and boutique hotels are well-suited to deliver on […]

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How to Instill a Hotel Customer Service Culture In All Hotels

Hotel Customer Service

In the competitive hospitality marketplace, hotel customer service is a clear differentiator. And every property should make exceptional hotel customer service their end-goal. Big properties benefit from internal customer service programs to help staff deliver consistently great hotel customer service. But what are smaller hotel brands to do? Following are guidelines that both boutique and […]

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Six Straightforward Steps To Grow Online Hotel Bookings

Six Straightforward Steps To Grow Online Hotel Bookings

Are you aware that your hotel’s overall digital presence has a drastic impact on sales and online bookings? Properly promoting your hotel in a variety of ways – through website, Online Travel Agencies (OTAs), and social media — will lead to greater visibility and increased online hotel bookings. Hoteliers can use the following tips to […]

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Get To know The Bleisure Traveler & Win Their Business!

Get To know The Belisure Traveler… And Win Their Business!

Meet one of the newest categories of hotel guests – the “bleisure” traveler. Already well-known throughout Asia and Latin America, the bleisure traveler is becoming more prevalent in North America. Get to know their traits and learn what your hotel can do to target and attract the business of this “hybrid” customer segment. Who is […]

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Collaborating With HTNG To Help Hotels Go Above Property

Collaborating With HTNG To Help Hotels Go “Above Property

Has your hotel property management system moved to the cloud yet? Hotels of all sizes are migrating “above property” to gain a myriad of benefits, including greater reliability, cost savings, mobility, and a reduction of IT support staff. Cloud hotel property management systems such as the SkyTouch Hotel OS® enable hoteliers to manage their properties […]

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Managing & Meeting Hotel Business Traveler Expectations

Managing & Meeting Hotel Business Traveler Expectations

Hoteliers, take note! Today’s business travelers are a happy, albeit demanding, bunch. They embrace business travel with a positive mindset yet they (and their employers) expect a stress free, customized, and streamlined experience. The good news is that YOU can help them manage their business travel by answering specific needs in order to meet their […]

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Your 2015 Hospitality Meetings & Events Forecast

Your 2015 Hospitality Meetings & Events Forecast

Which hospitality industry events will be well attended in 2015? How will participation differ from region to region? According to the Global Business Travel Association (GBTA), the forecast looks positive. Findings show that solid economic growth will contribute to overall healthy participation in key meetings and events scheduled for the upcoming year. SkyTouch Technology, for […]

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Hotel Guests And Managers Hold High Expectations For Mobile Managed Travel

Hotel Guests Hold High Expectations For Mobile Travel

With mobile bookings expected to more than double in the next two years, the hospitality market has high expectations for mobile managed travel. Hotel guests are taking full advantage of the latest apps to ease and enhance their travel experience while managers are using digital technologies to help control their travel programs and direct travelers […]

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Four Surprising Habits of Hotel Business Travelers

Four Surprising Habits of Hotel Business Travelers

A strong economy is causing an uptick in business travel, which, of course, is great news for the hospitality industry. About half of business travelers made 10 or more trips in 2013, with that number expected to steadily increase. But exactly what makes the business traveler tick? How can hotel managers anticipate their wants and […]

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